How to Make a Complaint

Last updated: October 2026

Every homeowner who reaches Simplygrave Tree Service should get a fair and honest experience. If something went wrong, tell us. This page shows how to raise a complaint and what happens afterward. It is a general template, not legal advice.

What You Can Raise

You can write to us about:

• Your experience when you phoned or contacted Simplygrave Tree Service
• The way your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider we connected you with

Problems With a Provider

Providers in our network are independent businesses. They answer for their own quotes, prices, work and customer service. If you have a problem with tree work on your property, the usual first step is to raise it with the provider directly and keep a written record.

We still want to hear about it. Feedback about providers helps keep our network honest, and providers who repeatedly fall short may be removed. Please know that Simplygrave Tree Service cannot settle contract disputes, issue refunds for a provider's work or make decisions for a provider.

Sending Your Complaint

Email contact@simplygrave.property and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you dialed or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you want

After You Write

We will confirm receipt by email, usually within a few business days. We will then look into what happened, which may include contacting the provider. After that, we will reply with what we found and any steps we plan to take.

Still Unhappy?

If our reply does not satisfy you, answer it and ask us to take another look. You may also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. For concerns about licensed contractors, a state or local licensing office may be able to help too.

Contact

Email: contact@simplygrave.property